![]() The easiest way to update your console is to connect it to the Internet. If there’s no game disc issue at all and you’ve already rebooted the console, your next move is to ensure that your console runs the latest software version. If it doesn’t respond, unplug it from the wall outlet or power strip and wait for about 1 minute before turning it back on. Alternatively, you can try pressing and holding the Power button in front to restart the system. Reboot the console by doing it on your controller first. Minor connection issues may be fixed by restarting your PS4. If your issue happens with a digital game version, just ignore this. ![]() This solution only applies if you’re using a game disc when playing. A worse situation is when you use a cracked game disc as it can potentially damage the optical drive. Although a PS4 can read slightly scratched discs, you should avoid using scratched game discs as much as possible. Try wiping the surface of the disc with a clean, soft cloth before inserting it. Inserting a dirty, scratched, or cracked game disc may damage the console or lead to crashing issue. Make sure that you only use a good working game disc. ![]() Clean your game disc (if game keeps crashing after inserting it).Below are the steps that you need to perform. You’re going to do a number of troubleshooting steps in order to identify the cause why your PS4 is crashing. If your PS4 randomly restarts, you may have to also troubleshoot for a possible overheating problem. In most cases though, a console may overheat if it’s not getting good ventilation, been in continuous use for a long time, exposed to direct heat/elements, a combination of these three. Overheating can occur due to either a software bug or a hardware malfunction. Some PS4 users may encounter this problem because their console is overheating. In most cases, a modified software also prevents a console from connecting so if your PS4 won’t connect, consider reverting to the official software version. If your PS4’s software has been tampered with (jailbroken or modified), the new software may not be fully optimized or designed to work with new games. The other possible reason for your PS4 crashing issue can be with an unknown software glitch. Make sure to connect your PS4 to the internet and check if there’s an available update for the software. Outdated software can sometimes result to the system crashing for no apparent reason. If you use your PS4 sparingly, its software may need an update in order to read or run a game. In other situations, a corrupted saved game may result to this issue as well. In some cases, a bug can force the console to restart or crash to the Home screen. Like a regular computer, a PS4 may encounter errors that it may not be able to resolve on its own. If your PS4 plays the game just fine, you can bet the first disc you were using is the cause of the problem. ![]() Make sure that this disc is not scratched or cracked. To see if it’s a game disc issue, insert a different disc that’s known to be working. This can happen from time to time if the disc is scratched or cracked. ![]() If a game you’re playing keeps crashing or rebooting your PS4, it may be due to the disc you’re using it. Dirty or unreadable disc (when using a disc). Below are the common causes for any of these problems. Your PS4 may crash, reboot, or become unresponsive for a number of reasons. This troubleshooting guide will help you with that. There can be several factors behind the situation so you’ll have to narrow down the factors in order to resolve your problem. One of the common problems that some PS4 users encounter is the console crashing to the Home screen, or, in some cases, a total system reboot. ![]()
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